1. Q: If I find a book on your site, does this mean that it is in stock in your store?
A: No. We use a books-in-print style database for our site's search. If
your order is time sensitive, please reach us at 323-660-1175, or by
e-mail.

2. Q: What does "On Our Shelves" mean?
A: This means the item is currently in stock and available in the store.

3: Q: What does "In the Warehouse" mean?
A: This means that we can order this item and have it ready for you, usually within the week.

4: Q: What does "Special Order Subject to Availability" mean?
A: This means the book might be difficult to find, but we are happy to try our best to get the book for you.

5. Q: When is my credit card charged?
A: In order to prevent confusion caused by orders that are delayed,
have gone out of print, or for some other reason are unavailable, we
charge your card only when the order has actually shipped or is ready
for pick-up at the store.

6. Q: I received a confirmation e-mail. Does this mean my order is ready to be picked up or has been shipped?
A: No. This e-mail just confirms that we have received your order. You
will be contacted when your order has shipped or is ready to be picked
up.

7. Q: What are your policies about security and privacy?
A: Security information and our privacy policy are accessible via the link in the lower left corner of each page on our site.

8. Q: When will I get my book(s)?
A: When a book is listed as a standard order that will ship in 1-5
days, that does not mean that it will be available in that time frame.
If you elect to have it shipped directly to you, it will usually leave
our store or one of our suppliers within that period. If you choose to
pick the book up here and it is not in stock, we order it from a
supplier. If they are able to ship it within 1-5 days, it may take as
long as five additional days to reach the store. The book is then
received into our inventory and the customer is notified of its
arrival. Basically, this means that a book listed as shipping in 1-5
days will probably take a week to ten days to arrive here. Under normal
conditions, when a book is listed as a special order, we expect it to
arrive in 3-5 weeks. In some cases a special can take longer, or not be
available at all. In any event, we will attempt to keep you aprised of
your order status.

9. Q: If I have questions about your site or suggestions on improving it, who should I contact?
A: You can e-mail us at orders@skylightbooks.com