Currently, in-stock orders for pickup are filled in one to two days. Books that are not in stock will be ordered for you and we'll send you a notification email with an estimated timeframe for your order (order turnaround depends on which warehouse in which part of the country is shipping us the book). Please note that the pandemic is still affecting warehouse operations and distribution.
We are doing our best to process your online orders quickly. However, with a small team practicing social distancing, there is a delay between when you place your order and when one of our booksellers enters it into our system, pulls and processes any in-stock books, and reaches out to you with an update. You will get an update posted to your online order and emailed to you once we've started processing your order. (Check your spam filter if you don't see an email come in.)
In-Store Pickup versus Shipping:
We strongly recommend choosing in-store pickup on your order for two reasons: (1) we process each book on a pickup order as soon as it arrives, so a backordered or not-yet-published book won’t hold up the rest of your order; and (2) our customers have experienced long USPS delays and a major uptick in porch theft in the last year with shipped books. In-store pickup is faster and more reliable.
However, your books are not available for pickup immediately. Please wait to receive a notification that your order is ready before coming to the store.
We continue to offer shipping, and will happily ship your order if that’s the best option for you. However, due to serious problems we've experienced with Media Mail in the last year, including weeks-long delays and lost packages, we have removed Media Mail as a shipping option for non-Friends with Benefits members. All shipping for non-members will be Priority Mail.
Members in our Friends with Benefits program get free Media Mail shipping as a benefit of membership, and we will continue to offer that service. However, we're also offering discounted Priority Mail for members (starting at $5.95) to give them a more reliable option.
Also, please note that we ship an order once it’s all here, so your order won’t ship until any backordered or not-yet-published books have come in.
To apply your Friends with Benefits member discount to your online order, choose Apply Member Discount in the Cart. This button won't update the book prices automatically -- we do that manually before we charge your card.
You can purchase or redeem gift cards on our website.
When paying with a gift card, our website won't be able to verify the amount on your gift card, so it also asks for a credit card, so we can charge your card for any balance not covered by the gift card.
Gift bags and gift wrap are now available online, for $1.00 per gift, including tax (91 cents before tax). In your Cart, you'll see a message that says "Need Gift Wrapping? Click here." That link will take you to a form where you can identify the items that are part of that gift, fill out To and From information, and include a gift message. You'll have a choice between red/green and blue wrapping.
For in-store pickup orders, we'll give you a gift bag that will fit all the items that are part of that gift. For ship-out orders, we'll gift wrap them together. If you have more than one gift package in your order, fill out the form once for each gift package.
We're sorry, but we're not able to gift wrap orders for in-store pickup; gift bags are the only option for in-store pickup orders.